SHIPPING POLICY

For unreleased items, 

- Normal preorder, the estimated arrival will be 2-3 weeks after release date.

- Site preorder, the estimated arrival will be at least one month after release date.

For released items, 

- The estimated arrival will be at least 2 months after payment confirmation.

For customers that selected courier of their orders,  

- In the event that the parcels are lost in transit, the courier company will be the one making the compensation.

For customers that selected self-collection of their orders,  

- The collection point will be at the store in Plaza Singapura on an appointment basis (straightly no walk in)

- Please proceed to book a slot after you have received a collection email from us Kindly adhere to your appointment date.

- If you did not turn up for the selected appointment date, it is deem that you have opt for a courier. Please contact us at hokcollection@gmail.com to arrange for the courier and payment.

- In the event that a courier service is needed, please inform us and we will quote and arrange accordingly. Kindly do not do self arrangement of Grab or courier. 

We will disposed off all uncollected orders after 60 days from the collection email.