SHIPPING POLICY

For unreleased items, 

- Normal preorder, the estimated arrival will be 2-3 weeks after release date.

- Site preorder, the estimated arrival will be at least one month after release date.

For released items, 

- The estimated arrival will be at least 2 months after payment confirmation.

For customers that selected courier of their orders,  

- In the event that the parcels are lost in transit, the courier company will be the one making the compensation.

For customers that selected self-collection of their orders,  

- The collection point will be at the store in Plaza Singapura on an appointment basis (straightly no walk in)

- Please proceed to book a slot after you have received a collection email from us Kindly adhere to your appointment date.

- If you did not turn up for the selected appointment date, it is deem that you have opt for a courier. Please contact us at hokcollection@gmail.com to arrange for the courier and payment.In the event that a courier service is needed, please inform us and we will quote and arrange accordingly. Kindly do not do self arrangement of Grab or courier.

Once your order is ready for collection and you have been notified via email, we will only keep your order up to 30 days from the date of our collection email. Buyer is responsible to book a collection slot or opt for courier within 30 days. No reminder will be send on uncollected order. All uncollected orders will be disposed and payment will not be refunded either in full or partial.