REFUND POLICY

Collection (if applicable)
Once your order is ready for collection and you have been notified via email, we will only keep your order up to 30 days from the date of our collection email. Buyer is responsible to book a collection slot or opt for courier within 30 days. No reminder will be send on uncollected order. All uncollected orders will be disposed and payment will not be refunded either in full or partial. 

 

Refunds (if applicable)
We will only process refund when we are not able to secure your ordered items. An email will be send to notify you that we are not able to secure your item. Full refund will then be processed to your assigned bank details.

 

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at houseofkpopco@gmail.com.

 

Exchanges (if applicable)
We only replace items if they are send wrongly. If you need to exchange it, send us an email at houseofkpopco@gmail.com

 

Shipping
To return your product, you should send us an email at houseofkpopco@gmail.com first.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.